FAQ

Frequently Asked Questions

  • Chevron down How do I request a ride?
  • Hail us down or call our dispatch line at (844) 278-9946 ext. 1 and you will reach a driver that will come pick you up.

  • Chevron down Is there an age limitation to ride on the carts?
  • Yes, local, state, and federal law require all passengers to be 4 years of age or older.

  • Chevron down How do I book a tour?
  • All tour bookings are created online. Please call if you have any challenges.

  • Chevron down What should I bring on the tour?
  • Bring your camera, a beverage of your choice, and weather-appropriate clothing.

  • Chevron down Is the tour kid-friendly?
  • We believe the tour is enjoyed by all ages.

  • Chevron down Can I smoke on the tour?
  • No, smoking is prohibited on our carts, however, you may smoke if you are not physically on the cart in a designated smoking area throughout the tour.

  • Chevron down Where does the tour go?
  • We like to customize your tour if you have a Music City bucket list. If not, our professional guides will bring you by local attractions, historical spots, the riverfront, Broadway, Country Music Hall of Fame, farmers market, Marathon Village, Bicentennial Park, Centennial Park, museums, Music Row, & shopping destinations. We tailor our route to what you would like to experience and some must-see destinations.

  • Chevron down Do I pay upfront for my tour?
  • Yes, all tours are booked online.

  • Chevron down Should I tip my tour guide?
  • Gratuities are appreciated.

  • Chevron down What is your cancellation policy?
  • All tours must be canceled within 7 days of tour date for a full refund, if canceled less than 7 days before scheduled tour no refund will be issued.

  • Chevron down What is your weather policy?
  • If the weather is safe for our drivers to be on the road, the tour will go on, if the weather is not safe for the tour guide to be on the road, you will receive a full refund. Your guide will reach out to you a minimum of 1 hour prior to discuss any inclement weather.

  • Chevron down Do you have rain canopies?
  • Yes, we have full water-proof rain canopies’ on each cart, we encourage you to request them to be put down if you wish.